Amal Young
Strategic Change Management & Special Projects
Operations professional who implements systems and processes and gets people using them. At Allianz Trade, a global leader in trade credit insurance, owned the commercial tech stack, onboarding process, KPI reporting and process design for a national direct sales force of 60+ agents, cut new agent time to productivity in half, and turned performance data into recommendations for senior leadership.
Selected work
Operations and leadership tools
Systems a team runs on: one view of priorities and decisions, a rollout tracked site by site, and a check on how the work actually runs.
Strategy Hub
One operating view for a leadership team: priorities, asks, decisions, KPIs and an auto-drafted Friday brief. Prototype with sample data.
Rollout Command Center
A program rollout tracked across eight sites: owners, dates, training, adoption by site and an audit trail. Clickable demo with sample data.
Operations Health Check
Ten questions that score how a team's operations run, with the three weakest areas and where to start.
Apps and websites
Working apps built end to end, for a small business, a specific group of members and everyday users.
Panda Sport
Customer and rental operations for a family-owned Brooklyn ski and snowboard shop, shown with the owner's permission.
NYC School Pension Planner
A retirement calculator for TRS and BERS members, every tier: final average salary, the monthly check at up to four dates, loans and lump sums.
Interview Room
Mock interviews against a real job description, with timed rounds, follow-up questions and scored feedback.
Handed Down
A recipe app built around family recipes, taken from a friend's idea to a clickable product.
Learning programs
Training built on real work and real cases.
Trade Credit Desk
A course in trade credit underwriting with case files built on real companies' published accounts and a decision log.
Trade credit program for a technology team
A foundational program for engineers, product and support staff, with a self-paced lesson on discretionary credit limits.
Experience
Allianz Trade
Business Development Campaign Strategist, with Sales Operations scope added November 2025. New York, NY (remote).
- Cut new-agent onboarding from 40 days to 20 and moved agents into field work after day 10 by redesigning the program across Risk, Underwriting, Claims and Collections, and Broker channels.
- Owned KPI reporting for a Direct Sales Force of 60+ agents and 10 business development reps under 8 Regional Vice Presidents; built broker report cards and ran quarterly Data Chats with the Chief Commercial Officer, Head of Sales and Head of Brokers.
- Turned Data Chat findings into a new operating model: a tiered support framework that segments agent continuing education by tenure and performance metrics.
- Designed and ran a renewal email pilot, setting the hypothesis, cohort and success measures; the top pilot agent's renewal rate reached 98% within three months.
- Owned the commercial tech stack (Salesforce, Highspot, ZoomInfo, LinkedIn Sales Navigator) and led a cross-functional build of an AI sales role-play tool with the digital team, from requirements to rollout.
- Researched competitor positioning in trade credit insurance and wrote executive one-pagers for senior leaders and all 8 RVPs.
NYC Department of Education
Instructional Coach and Teacher. Brooklyn, NY.
- Led recurring data chats with the principal and school leadership team, analyzing performance data against goals and recommending school-wide priorities.
- Facilitated cross-team planning, aligning teachers, coaches and administrators on shared initiatives and timelines.
- Translated leadership strategy into executable plans and tracked progress across the school year.
Skills and tools
About
I lead change management and special projects: organizational leadership, administrative compliance, program management, corporate training, and building the platforms and websites that hold them together. What connects them is an operational mind. For ten years that was applied to New York City public schools: district compliance frameworks, records that had to hold up under audit, and the logistics of putting new programs into many schools at once with the paperwork to prove they were done right. For the last two it meant the national sales force at Allianz Trade, the trade credit insurer, where I owned the commercial tech stack, designed the processes that ran through it, built the onboarding and a year-long training program for agents, and reviewed performance data with executive leadership every quarter.
Those are the same job. Someone hands me a broken process, a system nobody trusts, or a project with no owner, and I return it organized, documented and running.
I studied psychology at the CUNY School of Professional Studies, and it is the part of my background I use most. A system only works if the people inside it can read it and trust it, and most failures are friction, not incompetence. I taught myself to build, so the tools on this page are mine from the first line of code to the last.
I grew up in Brooklyn, a product of the city's public schools, and I still live here.
Education and licenses
- EducationB.A. Psychology, CUNY School of Professional Studies
- LicenseNew York property and casualty insurance
Contact
- Emailamalyoung10@gmail.com
- LinkedInlinkedin.com/in/amal-young
- LocationBrooklyn, New York